Dermetics Acne Facewash

Shipping Policy

• Free Shipping: Atomic Pharmacy provides free shipping on all orders above INR 999. For orders below this amount, a minimal delivery charge of INR 39 applies.
• Product Authenticity: All products sold by Atomic Pharmacy are 100% authentic. Please note that batch IDs may vary depending on stock availability.
• Delivery Times: Delivery times are estimated, though delays can occur due to factors beyond our control. Any delays will be updated on the shipment tracking page.
• Data Protection: Atomic Pharmacy is dedicated to protecting your privacy, ensuring all personal data is secured and treated with strict confidentiality.

Cancellations and Refunds

Cancellation Policy

• Before Dispatch: Orders can be cancelled before dispatch by contacting our customer support team.
• After Dispatch: If your order has already been dispatched, you may cancel it by refusing delivery at the time of arrival.
• Combo Packs: For combo pack orders, cancelling any item within the pack will require cancelling the entire combo or the whole order.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. Refund timelines depend on the mode of payment, as mentioned below:
    - For payments made via UPI, refunds are processed instantly.
    - For any other payment methods, refunds may take 7-10 working days.

To request a cancellation, please reach out to us at support@atomicpharmacy.com or call +91 7310101553 (24 Hours, Mon-Sun).