Return Requests for Defective Delivery

Customers must raise a return request within 7 days of receiving the product for reasons such as:

• Damaged product
• Missing items
• Incorrect, expired, or empty product
• Used products

Refund Conditions: Refunds are issued only if products are returned in original packaging with seals, labels, and barcodes intact.

General Returns

• Return Request Period: Customers have 7 days from the date of delivery to initiate a return request for reasons other than defect or damage.
• Refund Deduction: For non-damaged returns, an INR 99 deduction will apply, while replacements incur an INR 99 re-shipping fee.
• Return Conditions: Products must remain in their original packaging, untampered, with intact security seals and barcodes.

Note: Combo packs must be returned in their entirety; individual items within a combo cannot be returned separately.

Non-Returnable Cases: Return requests will not be accepted for products showing signs of misuse, use, or missing original packaging, or if requests are made beyond the designated return window.

Return or Exchange Process

To initiate a return or exchange:

1. Contact us at atomicpharmacyvns@gmail.com or call +91 7310101553 (24 Hours, Mon-Sun) within 5 days of receiving your order.
2. Provide your order ID and include images/videos showing the product’s condition and batch numbers.
3. Once the return request is approved, a pickup will be scheduled within 3-4 business days. Refunds will be processed upon verification of the returned items.

For COD orders, bank details are required for refunds, which may take up to 7 days to reflect in your account.

Refund Processing

• Refund Timelines: Refunds are initiated within 2-4 business days after receipt and verification at our warehouse and are credited within 5-7 business days.
• Additional Processing Time: Please allow additional time depending on your bank’s policies.

Additional Information

• Exchange Fees: An INR 99 fee applies for shipping and pickup for exchanges.
• Refund Deductions: For non-damaged returns, INR 99 will be deducted from the total refund amount. For damaged returns, a deduction will be based on the product’s price.
• Non-Refundable Cases: Lost or damaged returns are not eligible for refunds or exchanges.

Atomic Pharmacy reserves the right to modify this policy at any time without prior notice.